Faq

Delivery

Do you ship to my country?

  • We make deliveries all over the world. It takes a delivery time between 48 hours and 10 days depending on the destination.

 

What are the shipping fees ?

  • Shipping cost : 

    • Standard letter-tracking delivery is free for France and DROM-COM

    • International letter-tracking delivery is free from 75 euros of purchase otherwise it is 6 euros

    • Colissimo delivery is free from 70 euros of purchase otherwise it is 6.8 euros for France.

    • Colissimo delivery is free from 75 euros of purchase otherwise it is 11 euros  DROM-COM

    • Colissimo delivery is 24 euros  for other destinations.

 

When will my order be shipped?

  • Once your order has been placed, we ship it between 3 and 5 working days.

 

How to track my parcel?

  • When your order is processed, we send you an email in which you will be informed of your tracking number, you can follow the progress of your delivery using it.

 

I can't track my package

  • It may happen that  it will take a few days to give you access to the tracking number. If a week after your order you still cannot track your package, contact us at  info@mounbystevymahy.com

Returns and Guarantee

I would like to return my purchases, what should I do?

   You have 14 days following the date of receipt of your package to return your jewelry (excluding worn or personalized jewelry).

We will send you a credit note. We do not exchange or refund.

   Return procedure: 

- Place the item with the order number in sturdy packaging.

    - Send the package with tracking to YULU, 126 Boulevard Haussmann, 75008 Paris.

 

  

Are the jewels under warranty?

   Jewelry is guaranteed for one year from the date of purchase. They take into account defects in plating, material and design. Loss or theft as well as normal wear and tear related to the wearing of the jewel are not under guarantee.

- To benefit from it, you can return the jewel to us in its original packaging by parcel followed at the following address: YULU, 126 Boulevard Haussmann, 75008 Paris. Remember to attach your postal address on the back of the package.

Please note: proof of purchase of less than one year is compulsory.